FAQS

 

What are the dispensers made of?  Each dispenser is made using high quality composite pressboard material that is wrapped in a plastic wipe-clean durable finish to keep it looking new.

Can you ship to a PO Box? No, we use FedEx Ground shipping so we cannot ship to PO Boxes. We use street addresses only.

How will my order ship? All orders are shipped Via FedEx Ground and require from 2 to 7 business days for delivery. Up to 10 days during the busy holiday season. We do not use 3rd party shipping accounts.

How much is shipping? Shipping rates are calculated using a freight cap program which is based on order dollar value and customer location.  A copy of the freight cap program can be requested at customercare@allenreed.com.  All shipments are calculated using FedEx Airfreight rates for shipments to Hawaii and Alaska.  Orders for Canada are based on order weight and calculated using FedEx International Priority rates.

FedEx Ground Shipments: The Allen Reed Company is not responsible for any shipment once the product leaves our fulfillment location and once FedEx takes possession.

Do you ship internationally? Currently we ship domestic U.S., Alaska, Hawaii and Canada.  All other international customers must use a freight forwarder located within the U.S. for shipments to other Countries.

What form of payment do you take?
We accept Visa, MasterCard, American Express and Discover cards.  Payment terms are offered to specific customer accounts with credit references and an on-time payment history.  Company reserves the right to require credit card payments from wholesale customers.

Do ChicWrap Dispensers come with a roll inside?
Yes, our Plastic, Foil and Parchment Dispensers all come with a roll inside.

Can the slide cutter for the plastic wrap dispenser be replaced? Yes, we offer replacement ZipSafe Slide Cutters.

Can the ChicWrap Plastic Wrap Dispenser cut Aluminum Foil or Parchment Paper? No, the ChicWrap plastic wrap dispenser cannot cut foil or paper products because of the blade design.  Each dispenser is designed specifically for the material inside.

How do I remove the QC sticker attached to my dispenser without damaging them?

Rubbing alcohol, or nail polish remover are good items for removing stickers and sticker residue. Soak a paper towel in the chosen removal product and lay it over the sticker. Soak for 30 minutes and then wipe the sticker away.

What is the easiest way to remove sticker residue?

Soak a paper towel in warm white vinegar or room temperature rubbing alcohol, then lay it over the sticker residue for about five minutes. This will soften the residue so you can wipe it away.

How can I place an order? Orders can be placed at any time by visiting www.chicwrapwholesale.com.  New accounts can register to be a wholesale customer by completing the registration form.

Do you refund shipping fees? Shipping fees are non-refundable. 

Return Policy and Refund Policy: If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at customercare@allenreed.com. Acceptable reasons for returns would be a product defect or it doesn’t satisfy customer’s requirements.  Returns must be requested within 30 days of order ship date. All returns will be replaced by the same product for defects or an alternative product if the return is for something other than a confirmed defect. Other than returns for confirmed product defects, no returns will be allowed for products opened before returning. The RMA number is valid for 30 days from the issue date.